FAQs
General & Product Information
Q: How accurate are Freelap timing systems?
Freelap timing systems deliver accuracy to 0.02 seconds (2/100ths of a second), providing laser-like precision for track and field, speed training, tactical drills, and motor sports.
Q: How many athletes can use the system at once?
An unlimited number of athletes can train on the same course simultaneously. Each athlete carries their own receiver (e.g. FXChip BLE) that detects signals independently from shared transmitters (e.g. Tx Junior / Tx Touch).
Q: Do I need to calibrate or synchronize the transmitters?
No calibration is needed. Set up your transmitters at your desired start, split, or finish points, turn them on, and connect your receiver to the MyFreelap app via Bluetooth to start timing.
Orders & Local Delivery (Singapore & Regional)
Q: What are the delivery options within Singapore?
We offer local door-to-door courier shipping (typically 1–3 business days) across Singapore. Express same-day delivery or self-pickup can be arranged upon request prior to placing your order.
Q: Do you ship internationally across Southeast Asia?
Yes, we ship across Southeast Asia (Malaysia, Indonesia, Thailand, Philippines, Vietnam, etc.). Regional transit typically takes 3–7 business days via DHL Express. Buyers are responsible for local import duties and custom taxes where applicable.
Return & Replacement Policy
| Policy Detail | Store Terms & Conditions |
| Return Window | 14 days from the date of delivery. |
| Item Condition | Items must be unopened, unused, and in original packaging with all included accessories, manuals, and proof of purchase. |
| Defective / Damaged Items | Free replacement or exchange if reported within 7 days of receipt. |
| Return Shipping Costs | Customer covers return shipping unless the product arrived defective or incorrect. |
| Exclusions | Clearance/sale items, gift cards, and software/activation codes. |
Q: How to Request a Return or Replacement:
- Email our support team at support.freelap@lane5ive.pro with your order number, receipt, and photos/videos of the issue if reporting defects.
- Once approved, ship the package to our Singapore return address or arrange a drop-off.
- After physical inspection, replacement units will be dispatched or refunds processed back to your original payment method within 5–10 business days.
Warranty & Technical Support
Q: What warranty coverage comes with Freelap products?
- Transmitters & Hardware: Covered by a 2-Year Limited International Warranty against manufacturing defects in materials and workmanship.
- Wristbands & Silicone Accessories: Covered by a 1-Year Warranty.
- Exclusions: Normal wear and tear, battery depletion over time, damage from improper use, physical drops, or unauthorized repairs.
Q: What should I do if my device stops functioning?
Contact our Freelap SEA support team first. Many issues can be resolved quickly via firmware updates or app troubleshooting. If hardware failure is confirmed within the warranty period, we facilitate prompt local repair or replacement.